Policies

The following are our shop policies. They're firm, and for any questions please contact us at https://westcoastants.co/pages/contact.

Shipping: 

The following policies dictate our shipping:

• Ants will go out Monday through Wednesday, supplies may go out any day.
• We reserve the right to delay shipments for any reason, and will if need be due to poor weather or other conflicts.
• For additional shipping requirements or wishes, please contact us or leave as a note in check out.

All ants are shipped with a guaranteed refund upon their death on arrival. Similarly, all broken equipment can be refunded. Requirements to meet this: 

• Video proof of the entire colonies/equipment, with clear footage of the dead ants or equipment must be emailed to the store within the day they arrived. Later then that and they will not be refunded.
• Colonies with dead workers under the stated worker count will also be offered with a partial refund, the specifics of which are on a case by case basis. Equipment with purely aesthetic damages are also pursuant to a case by case partial refund. 
• If the buyer wishes for a replacement colony or equipment instead of a monetary refund, they may ask for that instead, in which we reserve the right to choose. 
• Refunds will not be given for free products.